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FRESH SPIRITUAL WELLNESS

PRIVACY policy

 

Revised January 10, 2024

 

Fresh Spiritual Wellness (“Company”, “we” or “us”), the operator of this web site, is committed to preserving the privacy of those who visit our www.FreshSpiritualWellness.com site (“Site”) and use our services. This document outlines how we gather and utilize your information obtained during your visit to the Site and/or use of our services. This Privacy Statement applies to all users of our Site and services and covers what information we collect, why we collect it, how we use the information, and instructions and options to access that information. This Privacy Policy does not cover information collected on sites, applications, destinations, or services linked to from our Site and services that we do not own or control.

 

By using our Site and services you consent to our collection, use, disclosure and retention of your personal information as described in this privacy policy. If you do not agree to this privacy policy, please do not use our Site or services. 

 

 

INFORMATION WE COLLECT

 

Information Voluntarily Provided

 

When using the Site and/or services, we may collect, use, share, store, and transfer the following categories of personal information about you, which you may voluntarily provide to us: 

  • Account and Registration Information – name, address, telephone number, title, birth date, employment history, billing, user name, password, and any other information you provide to our staff

  • Personal Profile or Service Information - Site profile personal preferences, personal profile information such as areas of interest, goals, issues, physical characteristics, photographs, biographical, beliefs, health information and/or demographic information 

  • Payment Information – credit card/bank billing information for payment processing

  • Site Interaction Information – communications to us via our Site, such as by email, blog, uploads, notifications, and other communications

  • Marketing and Communications – your preferences and/or explicit consent in receiving marketing and other communications from us

  • Social Media Accounts – communications and other content provided to us as a result of your communications via your social media accounts

  • Medical Information - medical history, present symptoms, conditions or treatments, and any other medical and health information you or your healthcare provider choose to provide to us

  • Purchase History – your service purchase and attendance history

Information Automatically Collected

When using the Site and/or services, we may automatically collect, use, share, store, and transfer the following categories of personal information about you: 

  • Cookies – We and/or our third-party service providers may automatically collect technical information about your equipment, browsing actions and patterns such as IP host address, pages viewed, browser type, duration and frequency of visits, and other data. We collect this information by using cookies, server logs and other similar technologies. We may also receive technical information about you if you visit other websites employing our cookies. You can control cookies through your browser settings and other tools. Please see our Cookie Policy [                                 ] for additional information.

  • Clickstream - As you use the Internet, a trail of electronic information is left at each web site you visit. This information, which is sometimes referred to as “clickstream data,” can be collected and stored by a web site’s server. Clickstream data can tell us the type of computer and browsing software you use and the address of the web site from which you linked to the Site. We may collect and use clickstream data in an anonymous aggregate form to anonymously determine how much time visitors spend on each page of our Site, how visitors navigate throughout the Site and how we may tailor our site’s architecture and web pages to better meet the needs of visitors. This information will be used to improve our Site and our services. Any collection or use of clickstream data will be anonymous and aggregate and will not intentionally contain any Personal Information.

  • Other Tracking Technologies – We and/or our third party service providers may automatically collect Technical Information about your equipment, browsing actions and patterns such as IP host address, pages viewed, browser type, duration and frequency of visits, and other data via pixels, beacons, and mobile application identifiers to help us recognize you across different sites and services, improve your experience, increase security, measure use and effectiveness of our services, and serve advertising.

  • Social Network Integration.  If you choose to access, visit and/or use any third party social networking service(s) that may be integrated with our Site and/or services, we may receive your data that has been made available to those services, including information about your contacts on those services.  For example, some social networking services allow you to push Content from our Service to your contacts or to pull information about your contacts so you can connect with them on or through our Site and services. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.

 

 

HOW WE USE PERSONAL INFORMATION

 

We use your information in the following ways:

 

Identity & Contact Information

  • Register you for a specific service 

  • Send you service messages by email, SMS or otherwise, such as service updates

  • Create and manage your account

  • Provide customer care and support

  • Confirm your identity for security purposes

  • Provide you with marketing (subject to your consent)

  • Inform you of products and services of our partners or other third parties from time to time 

  • Direct you to the right part of the website

  • Communicate with you

 

Financial Information

  • Process payment and/or issue refunds

  • Fraud prevention and detection

 

Transaction Information

  • Provide you services 

  • Provide customer care and technical support

  • Customize and enhance our services for you

  • Internal purposes such as auditing, data analysis, and research to improve our services and communications

 

Technical & Usage Information

  • Improve our Site 

  • Evaluate the effectiveness of our marketing initiatives and channel partnerships

  • Provide aggregate trends to our third parties

  • Keep our Site safe and secure

  • Customize and enhance our services for you

  • Provide customer service and technical support

  • Manage our services administration and management

 

Profile Information

  • Customize and enhance our services for you

  • Make suggestions and recommendations to you about goods or services that may be of interest to you

 

Marketing and Communications Information

  • Send you information by email, SMS, post, or otherwise, about our services

  • Administer surveys, sweepstakes, promotions, contests, giveaways and/or events sponsored by us or our affiliates

 

Contact History

  • Provide customer care and support

 

Social Information

  • Enable you to share stories and services if you choose to

SHARING OF YOUR PERSONAL INFORMATION

 

Except as expressly set out in this policy, we will not sell, distribute or lease your personal information to third parties unless we have your explicit consent or are required by law to do so. However, as an essential part of our provision of services to you, we share your information with the following categories of affiliates:

 

  • Professional service providers, such as payment and scheduling service providers; technical consultants; auditors; other third parties who make our Site and services available, enhance its functionality, and/or provide associated services and/or who deal with you in delivering content, samples, products, gifts and prizes; and/or advertising partners and website hosts who help us run our business

  • Local, state or federal law enforcement officials as required by law

  • Fraud prevention agencies in response to suspected fraud, harassment, physical threats, or other violations of any law, rule or regulation, the Site rules or policies, or the rights of third parties 

  • Companies approved by you such as social media sites

  • Other business entities as successors or in contemplation of a merger or acquisition

 

USER GENERATED CONTENT, BLOGS, FORUMS, PROFILES, SURVEYS, REVIEWS ARE NOT PRIVATE

 

You may choose to publicly disclose personal information about yourself and others in the course of (i) contributing user generated content (such as blog posts and comments, forum posts, surveys, reviews, etc.), (ii) communicating with others in our online forums, communities, or chat rooms, (iii) creating user profiles for public view, or (iv) posting images, photos, or videos. BE AWARE, information that you voluntarily disclose in any of these areas of our sites or services is unencrypted, public information and, therefore, there can be no expectation of privacy or confidentiality, except if the terms of use of the site or service specifically limit use of the content, and we are not responsible for the personal information you choose to make public in any of these areas. 

 

TRANSFER OF PERSONAL INFORMATION OVERSEAS

 

Our third-party service providers may be located or use affiliate providers in countries outside the European Economic Area (“EEA”). In addition, information may be processed by third party staff operating outside the EEA. Upon information of this event, we will impose obligations on the recipients of that data to protect your information to the standard required in the EEA or otherwise require the recipient to subscribe to international policies and frameworks intended to enable secure data sharing. In the case of transfer by us, we will put in place appropriate safeguards to ensure that your information remains adequately protected.

 

HOW TO OPT-OUT OF MARKETING MESSAGES FROM US

 

If you do not wish to receive future marketing or other commercial messages from us, simply follow the unsubscribe instructions contained within the message you receive. Please note that you may continue to receive certain communications from us that are necessary for the services, such as event notifications, invoices, technical notices, updates, security alerts, and support and administrative service notices.

 

STORING PERSONAL INFORMATION

 

We retain your personal information while your account is active or as needed to provide you services. Additionally, we may retain personal information even after your account has been closed if retention is reasonably necessary to comply with our legal or regulatory obligations, resolve disputes, prevent fraud and abuse, enforce our Terms of Use or any other contract entered into between you and us, or if it is not technically feasible to delete your personal information.

 

DATA SECURITY

 

Security Measures
We are committed to ensuring that your information is secure. To this end we continuously implement and update administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. In addition, all payment transactions are encrypted. Our payment form communicates directly over TLS 1.2 channels to encrypt your credit card information when you process payments through our Site. For your added security all online payment transactions are processed automatically by a third-party processor, thus we are not party to your personal credit card or bank details. 

If you know or have reason to believe that your Site account has been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Site account, please contact us at accounts at Amanda at Fresh Spiritual Wellness dot com. 

 

No Liability for Breach

Because no data transmission is completely secure, and no system of physical or electronic security is impenetrable, we cannot guarantee the security of the data that you send to us or the security of servers, networks or databases, and by using the Site and/or our services you agree to assume all risk in connection with your data.  We are not responsible for any loss of such data or the consequences thereof.

 

Breach Notification

In the event that we believe the security of your data in our possession or control may have been compromised, we may seek to notify you. If notification is appropriate, we may notify you by e-mail, telephone call or other reasonable means. 

 

HIPAA

 

Our Site and services may collect, disclose, use, and store Personal Health Information (“PHI”) that you submit to your healthcare provider or that your healthcare provider submits to us. Our collection, disclosure, use, and storage of PHI, is governed by HIPAA.

 

Use and Disclosure of Your Protected Health Information

In registering for our services, you may voluntarily provide us with PHI. We will only use and disclose your PHI to provide services to you. The exceptions are that we may use and disclose your PHI (i) for our internal management and administration; (ii) to carry out our legal obligations; and (iii) to perform data aggregation services for your healthcare provider and/or to enhance our services; provided that, any disclosures for our internal management and administration or to carry out our legal obligations are either required by law or made after we obtain reasonable assurances from the party to whom the PHI is disclosed that such PHI will be held confidentially and used or further disclosed only as required by law or for the purpose for which it was disclosed to such party.  

 

How to Access, Change, or Remove Your PHI 

Subject to certain exceptions, HIPAA establishes rights with respect to your PHI. These rights generally include the right to restrict the uses and disclosures of your PHI, the right to access and receive a copy of your PHI, the right to amend your PHI, and the right to receive an accounting of the disclosures of your PHI. If you wish to exercise any of these rights, please contact our Data Protection Officer at Amanda at Fresh Spiritual Wellness dot com. 

 

Please note that if you have used our Site and services to share personal information with another user or third-party, you may not be entitled to access, update, or delete the information that you shared. 

 

PROTECTION FOR CHILDREN AND MINORS


This Site is not intended for users under the age of 18, and we have no intention of collecting Personal Information from children (i.e., individuals under the age of 18). Where appropriate, we take reasonable measures to inform children not to submit such information to our site or in response to advertisements. If a child has provided us with personally identifiable information, we will use all reasonable efforts to delete such information from our database.

 

INTERNATIONAL USERS

We are a United States based company, headquartered in the state of Colorado. Our Site and services are generally hosted and administrated in the United States or hosted with service providers who are headquartered in the United States; however, these services providers may at times host data in servers outside the U.S. Therefore, your data may be processed, transferred to, and maintained on, servers and databases located within the U.S. and/or elsewhere where the privacy laws may not be as protective as your jurisdiction. We reserve the right to transfer your data to and from any state, province, country or other governmental jurisdiction. Your consent to this privacy policy followed by your submission or our collection of such data represents your agreement to any such transfer.

RIGHTS OF CALIFORNIA RESIDENTS

 

Right to Prevent Disclosure of Personal Information

Pursuant to Civil Code Section 1798.83, California customers have the right to prevent our disclosure of their personal information to third parties for those third parties’ direct marketing purposes and requires certain businesses to respond to requests from California customers asking about the business’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. If you wish to opt-out of our sharing of your data with third parties for the third parties’ direct marketing purposes or to find out more about your opt-out rights, please contact our Data Protection Officer at Amanda at Fresh Spiritual Wellness dot com, with the subject line “CA Privacy Rights”.

 

Complaints

Pursuant to California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with the California Department of Consumer Affairs, 400 R Street, STE 1080, Sacramento, CA 95814. As a resident of California, you may request that we not share your information with certain affiliates or third-party providers for marketing purposes, and/or you may inquire as to how we have shared your information with third-party providers for marketing purposes. In connection with such request, we will identify the types of information shared and provide you with the names and addresses of the third parties with whom the information was shared. In this regard, please contact our Data Protection Officer at Amanda at Fresh Spiritual Wellness dot com with the subject line “CA Privacy Rights”.

 

FOR RESIDENTS OF THE EUROPEAN UNION ONLY 

Under General Data Protection Regulation (“GDPR”), EU residents have specific rights in certain circumstances. This section details your rights pursuant to the GDPR.

Data Controller  

For the purposes of the GDPR, the Data Controller is Fresh Spiritual Wellness, registered in the state of Louisiana - USA with a registered agent address at PO Box 562 Walker, LA 70785, USA

 

You can contact our Data Protection Officer by sending an email to Amanda at Fresh Spiritual Wellness dot com or by writing to the below address with the subject line “EU Privacy Rights”:

 

Fresh Spiritual Wellness

Attn.: Data Protection Officer – EU Privacy Rights

323 East Kirkland Street Covington, LA 70433

​

Your Rights Regarding Your Personal Information  

At any time, you have the below rights to your personal information. You may exercise these rights by logging in to your account or by emailing our Data Protection Officer at Amanda at Fresh Spiritual Wellness dot com with the subject line “EU Privacy Rights”. We may ask for further information to identify you and ensure the personal data relates to the individual making the request. We will respond within one month of receiving the information we require to carry out your request.

 

  • Request access to your personal information

  • Request modification of your personal information

  • Request erasure of your personal information if we do not have a legitimate right to hold it;

  • Object to processing of your personal information on the basis of our legitimate interest, explaining your justification

  • Request restriction of processing your personal information in certain circumstances;

  • Request transfer of your personal information; and withdraw your consent

  • File a complaint. You have the right to file a complaint about our data collection and processing actions to your data protection authority. Contact details for data protection authorities are available at https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm

 

Our Legal Basis and Legitimate Interest 

We only collect and process personal information where we have a legal basis for such collection and processing. These legal bases are as follows: 

 

  • Our legitimate interests in providing a smooth and efficient customer experience

  • Our legitimate interests in preventing fraud and keeping our Site and services safe and secure

  • Our third-party service providers’ legitimate interests 

  • Your explicit consent to the processing of your personal information

  • The performance of a contract to which you are a party

  • To comply with a legal obligation such as a law, regulation, search warrant, subpoena, or court order.

 

POLICY MODIFICATIONS 


We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. However, if at any time in the future we plan to use Personal Information in a way that differs from this policy, we will post such changes here. Your continued use of the Site and services following the posting of any changes to this policy means you accept such changes. Please check this page periodically for changes to this Privacy Policy. 

 

COMMUNICATIONS WITH COMPANY


Consent

By providing your email address to us, you expressly consent to receive emails from us. We may use email to communicate with you, to send information that you have requested or to send information about other products or services developed or provided by us, provided that, we will not sell or give your email address to another party to promote their products or services directly to you. We give you the option to unsubscribe from these communications from us. All unsubscribe or opt-out requests should be sent to us at subscriptions at Amanda at Fresh Spiritual Wellness dot com.

 

No Confidentiality

Any communication or material you transmit to us by email or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and nonproprietary. Except to the extent expressly covered by this policy, anything you transmit or post may be used by us for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, you agree that we are free to use any ideas, concepts, know-how, or techniques contained in any communication you send to us without compensation and for any purpose whatsoever, including but not limited to, developing, manufacturing and marketing products and services using such information.

 

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